fabrikfox.in

Return, Refund & Exchange Policy

Return, Refund & Exchange Policy – FabrikFox

Effective Date: 29 October 2026

At FabrikFox, we want you to have a smooth and satisfactory shopping experience. This Return, Refund & Exchange Policy explains the conditions and process for returning products, requesting exchanges, and receiving refunds for orders placed through https://fabrikfox.in/.

1. Return Eligibility

Customers may request a return within 7 days of delivery, subject to the conditions stated in this policy.

To be eligible for a return:

  • The product must be unused, unworn, unwashed, and undamaged.
  • Original tags, labels, packaging, and accessories must be intact, where applicable.
  • Proof of purchase or a valid order number must be provided.
  • The return request must be submitted within the applicable return period.

Products that do not meet the eligibility requirements may be refused for return, except where a remedy is required by applicable law.

2. Non-Returnable Products

For hygiene, safety, or product-specific reasons, certain products may not be eligible for return unless they are defective, damaged, incorrectly supplied, or otherwise covered by applicable law.

These may include:

  • Products specifically marked as non-returnable on the product page.
  • Personal-use or hygiene-sensitive products where return restrictions are legally permitted.
  • Products damaged or altered after delivery due to customer misuse.
  • Products returned without required original tags or packaging, where these are necessary to establish return eligibility.

Any non-returnable condition will be communicated clearly where applicable. Nothing in this section limits statutory consumer rights.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery, where reasonably possible.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs or a video showing the issue, if available.

Our team will review your request and communicate the next steps, which may include a replacement, exchange, refund, or another appropriate remedy in accordance with applicable law.

Failure to report an issue within 48 hours will not automatically remove any rights you may have under applicable law.

4. How to Request a Return

To request a return, follow these steps:

  1. Contact our customer support team using the official contact details listed on our website.
  2. Provide your order number, product details, and reason for the return.
  3. Wait for return instructions and confirmation from our team.
  4. Pack the eligible product securely with its original tags and packaging.
  5. Send or hand over the product according to the return instructions provided.

Please do not send products to an address that has not been confirmed by our support team.

5. Exchange Policy

Exchanges may be available for eligible products, subject to stock availability and the conditions of this policy.

  • Exchange requests should be submitted within 7 days of delivery.
  • Size or colour exchanges depend on the availability of the requested item.
  • The original product must satisfy the applicable return conditions.
  • If the requested replacement is unavailable, our team will explain the available alternatives, which may include a refund where applicable.

Products received in a defective, damaged, or incorrect condition will be handled in accordance with applicable consumer protection requirements.

6. Refund Policy

Once an eligible returned product has been received and inspected, we will notify you whether the refund request has been approved.

If approved:

  • Refunds for prepaid orders will generally be issued to the original payment method, where supported.
  • For Cash on Delivery (COD) orders, we may request valid bank account or other suitable refund details.
  • Refunds will be initiated within 5–7 business days after approval, subject to payment provider processing and applicable legal requirements.
  • The time taken for the amount to appear in your account may depend on your bank or payment provider.

If a refund is rejected, we will communicate the reason where appropriate.

7. Return Shipping Charges

For a change-of-mind return or an exchange due to size or preference, return shipping charges may apply if this is disclosed before the purchase and permitted by applicable law.

If a product is defective, damaged, incorrect, or not as described, FabrikFox will address the issue in accordance with applicable law and communicate the applicable return or replacement arrangements.

Any shipping charges eligible for refund will be handled in accordance with the applicable policy and legal requirements.

8. Order Cancellation

Customers may request cancellation before an order is dispatched by contacting customer support.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may request a return after delivery if the product qualifies under this policy.

Any cancellation and refund will be processed in accordance with applicable law.

9. Refund Delays

If your approved refund has not arrived within the expected timeframe, please:

  1. Check your bank account or payment provider statement.
  2. Contact your payment provider if necessary.
  3. Contact FabrikFox support with your order number and refund reference, if available.

We will make reasonable efforts to help resolve refund-related issues.

10. Incorrect or Incomplete Return Requests

We may ask for additional information where necessary to verify a return or refund request.

A return may be declined if the product does not meet the disclosed eligibility conditions. However, this will not affect any remedies or rights available under applicable law.

11. Policy Updates

FabrikFox may update this policy from time to time. The latest version will be published on this page with its updated effective date.

Any changes will be subject to applicable law and will not unlawfully affect rights associated with existing orders.

12. Contact Us

For return, exchange, cancellation, or refund requests, please contact:

Business Name: FabrikFox
Website: https://fabrikfox.in/
Email: ceofabrikfox@gmail.com
Phone: +91 95849 45494
Business Address: H.NO. 252 SAHIL NAGAR KALKHEDA,NEELBAD BHOPAL MP Dist.-BHOPAL

Please include your order number and a brief description of your concern so that our team can assist you.

Thank you for shopping with FabrikFox!

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